Refund policy

Last Updated: October 29, 2024

At Luxenaro, we want you to shop for clothing and fashion accessories with confidence. We understand that fit, comfort, color, and personal style are important when making a purchase online. This Return & Refund Policy explains when products may be returned, how to request a return, how return shipping is arranged, and when approved refunds are processed. Nothing in this policy limits any rights that cannot lawfully be excluded.

90-Day Return Policy

Customers may request a return of an eligible item within 90 days after the item is delivered. The 90-day period starts on the delivery date shown by the shipping carrier or other reliable delivery record. We recommend contacting our team promptly if you are dissatisfied with your purchase so we can review your request and help with the appropriate next steps.

Return Eligibility

For a standard return, clothing, footwear, handbags, and fashion accessories must be in new, unused condition, without signs of wear, washing, alteration, stains, odors, or customer-caused damage. Original tags, labels, protective coverings, and accessories should remain attached or included where applicable. Items should be returned in their original packaging when reasonably possible, with all parts originally supplied.

Proof of purchase, such as the order number or order confirmation email, may be requested. Please do not remove a hygiene liner or protective seal from an item if its product listing says that the seal must remain intact for a standard return. Any item-specific return limitation must be clearly stated before purchase and remains subject to applicable law. These standard-condition requirements do not override rights concerning faulty, damaged, incorrectly supplied, or misdescribed products.

How to Request a Return

  1. Email contact@Luxenaro.shop with your order number, the item you wish to return, and a brief explanation of the request.

  2. If the request concerns damage, a defect, a wrong item, or a description problem, include clear photographs where reasonably available.

  3. Wait for our team to review the request and provide instructions, including a return label or agreed return arrangement when applicable.

  4. Pack the item securely, including its original accessories and proof of purchase if requested.

  5. Follow the provided shipping instructions and retain any drop-off or tracking receipt until the return is resolved.

Please do not send merchandise to our business address without first contacting customer support. The designated return processing location may differ from the general business contact address.

Return Shipping and Restocking Fees

Luxenaro provides free return shipping for eligible returns within the United States. The return shipping charge is $0.00, and we do not charge a restocking fee for eligible returns. Our team will explain how to use the provided label or return method. If a customer chooses an unapproved premium service or ships an item before receiving return instructions, we cannot promise reimbursement of those optional costs.

Return Inspection and Approval

Once a return arrives, we review the item and the circumstances of the request. We may compare its condition with the eligibility requirements, while recognizing that damaged, defective, or incorrect items require separate consideration. If we need additional information to complete a review, we will contact the customer using the details associated with the order.

If a standard return does not meet the disclosed conditions, we will explain the reason and discuss available options. No eligibility rule in this policy removes a customer's non-waivable legal remedies.

Refund Processing Time and Method

After a return is approved, Luxenaro aims to process the refund within 7 calendar days. Refunds are normally issued to the original payment method. Financial institutions and payment providers may need additional time to post the credit, which is outside the store's control. Refunds required sooner by applicable law, including refunds for qualifying unshipped cancellations, will be handled within the legally required time.

If your refund has not appeared after a reasonable processing period, first review your payment account and then contact contact@Luxenaro.shop with your order number so we can investigate.

Damaged, Defective, or Incorrect Items

Inspect your order after delivery. If you receive a damaged garment, defective accessory, incorrect size or style, missing component, or item materially different from its description, contact our team as soon as reasonably possible. Provide the order number, a description of the problem, and photographs when available. We will evaluate the issue and offer an appropriate remedy, which may include a replacement, return, repair where relevant, or refund, subject to applicable consumer law and product circumstances.

Size, Color, and Fit Concerns

Sizing can vary between designs and manufacturers. Customers should consult the size chart and measurements supplied on each product page before ordering. Screen settings and lighting may cause minor differences in color appearance. A material difference from the advertised product will be reviewed as a product-description concern; ordinary fit or preference changes are handled through the standard 90-day return process when the item remains eligible.

Exchanges

If you would prefer a different size, color, or style, please email customer support. Exchanges depend on current stock and product availability. We may arrange a direct exchange or ask you to complete a free eligible return and place a new order. Any price difference will be explained before a replacement order is finalized.

Order Cancellations

Cancellation requests are welcome before shipment and are governed by the Cancellation & Order Policy. If an order has already shipped, the customer may request a return after delivery under this policy. If we cannot fulfill an order or must cancel an unshipped item, we will notify the customer and issue the required refund promptly.

Contact Information

Luxenaro
10842 W Seneca Dr
Boise, ID 83709, United States
Email: contact@Luxenaro.shop
Website: https://Luxenaro.shop